Terms and Conditions of Use for the vr9 Platform

In this Terms and Conditions document, the following words and expressions carry the meanings stated unless the context requires a different interpretation:

• "Platform" refers to the vr9 website accessible at www.vr9.org together with all services, features and content provided on it.
• "Player" or "You" refers to any individual who has registered or is using the vr9 platform.
• "Account" refers to a player account officially registered on the vr9 platform.
• "Real Money" refers to funds deposited by the player into their account using a supported payment method.
• "Bonus Balance" refers to bonus funds credited into a player's account through qualifying promotions or offers.
• "Wagering Requirement" refers to the number of times the bonus value must be wagered before a withdrawal can be processed.
• "Customer Service" refers to the vr9 support team, reachable via live chat or email at all times.

The headings in this document are for reference purposes only and do not affect the interpretation of these terms. These terms are written in Malay and English; in the event of any conflict, the English version shall apply for legal interpretation purposes.

To register and use the vr9 platform, you must meet all of the following eligibility requirements:

• Be at least 21 years of age on the date of registration.
• Be an individual acting on your own behalf, not in a corporate or commercial capacity.
• Not be registered or domiciled in any territory or country where online gambling is completely prohibited.
• Not be currently undergoing a voluntary or compulsory self-exclusion programme imposed by the platform or a relevant authority.
• Have never had an account closed by vr9 for fraud, abuse or breach of these terms previously.
• Be capable of making financial decisions in a sound and responsible manner.

By registering on the vr9 platform, you confirm that you meet all of the above requirements and that the information you provide is true, accurate and complete. vr9 reserves the right to request supporting documentation at any time to verify your eligibility.

Each player is only permitted to hold one active account on the vr9 platform. Holding more than one account by the same individual is prohibited and may result in all such accounts being suspended or closed immediately.

During the registration process, you are required to provide accurate information including your full name as per your identity card (MyKad), mobile phone number, active email address and any other details requested. vr9 reserves the right to verify a player's identity at any time through the Know Your Customer (KYC) process.

• Your account username and password are your exclusive responsibility. vr9 will never ask for your password through any communication channel.
• Any activity that occurs under your account is entirely your responsibility, whether carried out by you or by another party with your knowledge.
• If you suspect your account has been accessed without authorisation, contact our customer service immediately via 24/7 live chat.
• Transfer of an account or balance to another individual is strictly prohibited.

vr9 reserves the right to freeze or suspend an account for investigation purposes if there is suspicious activity or any sign of misuse. During the freeze period, access to games and withdrawals may be restricted until the investigation is complete.

The vr9 platform supports a range of payment methods popular among Malaysian players. All transactions are processed in Malaysian Ringgit (MYR).

Accepted payment methods: Touch 'n Go eWallet, DuitNow, FPX online banking, Boost, ShopeePay, and cryptocurrencies including USDT, Bitcoin (BTC) and Ethereum (ETH).

• The minimum deposit amount is RM20 for all payment methods.
• The minimum withdrawal amount is RM50 for all payment methods.
• Withdrawals are typically processed within 1 hour of the request being submitted and account verification being completed.
• All withdrawals must be returned to the same payment method used for the deposit, unless otherwise agreed by vr9.

Players are responsible for ensuring that the payment account details they provide are accurate. vr9 is not responsible for delays or failed withdrawals resulting from inaccurate information provided by the player.

vr9 reserves the right to carry out additional security checks before approving any withdrawal, including requesting identity verification documents. This is a standard protective measure to ensure the safety of players' funds.

vr9 offers various types of bonuses and promotions from time to time. Each offer is subject to its own terms and conditions, which will be clearly stated when the offer is presented.

Welcome Bonus: New players who make their first deposit are eligible for a bonus of 120% up to RM888. This bonus carries a wagering requirement of 25 times the bonus amount received before withdrawal of the bonus funds and any winnings from it is permitted.

Approved calculation examples:

• Deposit RM100 → Bonus RM120 → Balance RM220 → Wagering requirement: RM120 × 25 = RM3,000 must be wagered.
• Deposit RM1,600 → Bonus RM888 → Balance RM2,488 → Wagering requirement: RM888 × 25 = RM22,200 must be wagered.

General rules for all bonuses:

• A bonus may only be used once per eligible player, unless stated otherwise.
• Bonuses cannot be transferred, converted directly to cash or combined with other offers unless stated otherwise.
• Any attempt to abuse the bonus system, including the use of multiple accounts or low-risk betting strategies aimed at meeting requirements without genuine risk, will result in the bonus being cancelled and may lead to account closure.
• The VIP programme offers weekly cashback across five tiers: Bronze through Diamond, with rates of up to 0.8% for Diamond members.
• vr9 reserves the right to modify, suspend or terminate any promotion at any time with reasonable notice.

All games offered on the vr9 platform — including online slots, live casino, sports betting, virtual sports, Sic Bo and other table games — are governed by individual game rules available within each game.

General principles applicable to all game categories:

• Results generated by the game system are final and binding. Any dispute regarding a game result must be raised within 24 hours of the relevant game session.
• In the event of a technical disruption during a game, the wager involved will be returned to the player's account balance.
• Any winnings obtained as a result of a technical error or system vulnerability are void and will not be paid out.
• Players are responsible for ensuring their internet connection is stable during a game session.
• The use of bots, automation software or any tool that interferes with the normal running of games is strictly prohibited.

vr9 uses an independently audited random number generation system to ensure fairness across all games. The Return to Player (RTP) percentage for each game is available for players to check.

vr9 players are required to maintain respectful conduct and comply with platform rules at all times. Any form of misconduct will not be tolerated.

The following actions are strictly prohibited on the vr9 platform:

• Using more than one account to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes (collusion).
• Threatening, insulting or harassing customer service staff or other players.
• Making any false claims against the vr9 platform or its staff.
• Committing fraud, misappropriation or any criminal activity through the platform.
• Uploading or sending content that is unlawful, obscene or harmful.
• Attempting to hack, compromise or disrupt the vr9 platform systems.

Players may request closure of their account at any time by contacting vr9 customer service via live chat or email. Voluntary account closure requests will be processed once all eligible balance withdrawal matters have been settled.

vr9 reserves the right to close or suspend a player's account in the following circumstances:

• Violation of these terms and conditions.
• Confirmed fraud, document forgery or illegal activity.
• Request by the relevant authorities.
• Prolonged account inactivity in accordance with vr9's dormant account policy.
• Failure to provide requested identity verification documents.

If an account is closed due to a breach of terms, vr9 reserves the right to withhold the remaining balance after taking into account any related losses or costs. Players will be notified via their registered email of the account closure decision.

vr9 prioritises player well-being and is committed to responsible gambling practices. We recognise that gambling may become addictive for some individuals and provide various control tools to help players manage their activity.

Control tools available to all players:

• Deposit Limit: Set daily, weekly or monthly limits on the amount that can be deposited.
• Wagering Limit: Limit the amount that can be wagered within a given period.
• Loss Limit: Set a maximum loss level for a session or period of time.
• Temporary Break: Suspend access to your account for a set period of time if needed.
• Self-Exclusion: Close your account temporarily or permanently for responsible gambling reasons.

To use any of these control tools or to find out more about responsible gambling, please contact our customer service team, which operates 24/7 in Malay and English.

vr9 does not accept deposits from individuals under the age of 21. Any attempt to register or use the platform by an underage individual is a serious violation that will be reported to the relevant authorities.

The vr9 platform is provided on an "as is" and "as available" basis. While we work to keep the platform running without interruption, vr9 does not guarantee that the platform will always be available, free from errors, or that it will meet a player's specific requirements.

vr9 is not liable for:

• Loss or damage caused by disruptions to a player's internet service.
• Losses arising from technical errors beyond vr9's reasonable control.
• Any indirect, incidental or consequential losses arising from use of the platform.
• Acts or omissions of third parties, including game software providers or payment processors.

vr9's total liability to any player under any circumstances will not exceed the actual amount of money deposited by that player in the 30 days prior to the claim being made.

vr9 reserves the right to modify, add to or remove any part of these terms and conditions at any time. Significant changes will be communicated to registered players via email or a notice on the platform at least 7 days before the changes take effect, except for urgent amendments required by law or platform security.

Continued use of the vr9 platform after the effective date of any amendment to these terms is considered acceptance of the amended terms by the player. If you do not agree with the changes made, you have the right to close your account before the changes take effect.

It is the player's responsibility to review these terms and conditions periodically to ensure you are always aware of the terms currently in effect. The date these terms were last updated is shown at the top of this document.

These terms and conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where vr9 holds its licence. The vr9 platform operates under a valid international licence and complies with the established regulatory standards.

In the event of any dispute relating to the use of the platform or these terms, the player and vr9 agree to:

• Endeavour to resolve the dispute through good-faith negotiation within 30 days.
• If negotiation fails, the dispute will be resolved through binding arbitration in accordance with the international arbitration rules set out in vr9's licensing agreement.
• The arbitration decision is final and binding on both parties.

For any enquiries, complaints or feedback regarding these terms and conditions, please contact our customer service team, which operates around the clock:

• 24/7 live chat on the vr9 platform
• Email: [email protected]
• Support in Malay and English