vr9 Privacy Policy

1 Introduction

This Privacy Policy is a legal document governing how vr9 ("we", "our platform") handles the personal information of users ("you", "user"). This document applies to all individuals who register an account, use the services, browse the website or interact with any part of the vr9 platform.

By using the vr9 platform, you agree to the terms in this Privacy Policy. If you do not agree with any provision herein, please stop using our services and contact our support team for account deactivation.

vr9 operates under an international licence and complies with the data protection requirements set by the relevant licensing body. This platform is intended exclusively for individuals aged 21 and above.

2 Personal Data Collected

vr9 collects various categories of personal information in the context of operating a responsible online gambling platform. This collection is carried out directly through account registration and automatically during platform use.

2.1 Information You Provide Directly

• Full name as shown on your MyKad or valid identification document
• Identity card number (MyKad) or passport number
• Date of birth for age verification purposes
• An active and valid email address
• Local or international mobile phone number
• Account password in encrypted form
• E-wallet or bank account information for deposit and withdrawal purposes
• Photo or copy of identity document during the KYC process

2.2 Information Collected Automatically

• IP address and general location information
• Device type, operating system and web browser used
• Gaming and betting activity history
• Financial transaction records including deposits and withdrawals
• Session log data including login and logout times
• Language preferences and account settings
• Cookie and related tracking technology information

3 Purpose of Data Use

All personal information collected by vr9 is used solely for legitimate platform operation, regulatory compliance and improving the user experience. The following are the main purposes for which your data is used:

3.1 Account and Service Operations

• Registration and verification of new user accounts
• Processing deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency
• Processing fund withdrawals within the set timeframe
• Managing your bonuses, cashback and VIP programme
• Providing 24/7 customer support in Malay and English

3.2 Regulatory Compliance and Security

• Age verification (21 and above) for every user
• Fulfilling KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements
• Compliance with the conditions of our international licensing body
• Prevention of fraud, money laundering and other illegal activities
• Detection of and response to suspicious account activity

3.3 Communications and Marketing

• Sending notifications related to transactions and account activity
• Informing you of promotions, bonuses and product updates (subject to your consent)
• Sending communications related to Responsible Gambling when necessary
• Responding to enquiries submitted to our customer service team

4 Disclosure to Third Parties

vr9 strictly observes the principle of data confidentiality. Your personal data will not be sold, rented or shared with third parties for independent marketing purposes. However, there are certain situations where data sharing is necessary to ensure smooth platform operations and legal compliance.

4.1 Service Partners

We share the necessary data with service providers that carry out technical functions on our behalf, including payment processors handling e-wallet and banking transactions, game and entertainment software providers, and KYC identity verification service providers. All these partners are bound by strict confidentiality agreements and may only use the data for the specified purposes.

4.2 Legal Requirements

vr9 may be required to disclose user information to the relevant authorities if required by law, court order or direction from a regulatory body. In such cases, we will notify the user concerned where permitted to do so under the applicable law.

4.3 Platform Protection

In cases of suspected fraud, security breaches or criminal activity, relevant information may be shared with law enforcement agencies or the relevant cybersecurity body for the purposes of investigation and legal action.

5 Data Security Measures

vr9 continuously invests in robust cybersecurity infrastructure to protect users' personal data from unauthorised access, disclosure, alteration or destruction.

• 256-bit SSL/TLS encryption for all data transmission between users and servers
• Password storage using irreversible cryptographic hashing algorithms
• Role-based access control for internal staff
• Continuous security monitoring and system log auditing
• Regular penetration testing by independent security auditors
• Documented and tested incident response procedures
• Regular data backups at secure, separate locations

6 Data Retention Period

vr9 retains users' personal data only for as long as necessary to fulfil the purposes of data collection, legal obligations and legitimate operational requirements.

• Active account data is retained throughout the period your account is active and in operation
• Financial transaction records are retained in accordance with the minimum requirements set by the licensing body and relevant AML regulations
• KYC and identity verification data is retained for regulatory compliance audit purposes
• Technical activity logs are retained for the period required for security and dispute resolution purposes
• After account closure, data that is no longer required will be deleted or anonymised in accordance with our standard procedures

7 User Rights Regarding Personal Data

As a vr9 user, you have certain rights regarding your personal data that we hold. These rights may be exercised by submitting a written request to our privacy team via the support email.

We will endeavour to process all user rights requests within a reasonable timeframe, subject to identity verification requirements for security purposes.